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Customer Service Management |
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Invest in your customers for repeat business by adopting after-sales customer support. The Customer Service Management allows businesses to know the customer needs and expectations, and develop customer loyalty and trust. You can now respond to support and complaint issues quicker than never before. |
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Sales Team Management |
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Customer's business - the reason for your business existence. The Sales Team Management enables faster and better response to sales leads by filtering out genuine leads with sales funnel algorithms, thus converting more sales enquiries into actual invoicing. The systems centralised architecture safeguards precious customer infomation during transition of sales staff.
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Customer Profile and Contact Management |
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The Customer Profile and Contact Management makes it easier for management, marketing, sales and customer service teams to access customer information when dealing with customers. Having customer information-at-your-fingertips ability allows anyone to match customer needs with products plans, offerings, service reminders and more at the click of a mouse. |
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| FiRST CRM also consists of several modules: Call Centre / Telesales System, Sales Promotion Management,
Warranty Tracking Management, Workflow Excalation and Alert Engine, etc. |
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