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Service process workflow
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Service appointment booking
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Define service responsibility and tracking
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Service agent creation
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Service incident creation and monitoring
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Service incident assignment
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Service incident closing / resolution generation
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Service history tracking
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Service level analysis
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Activity update for service incident
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Email integration for service enquiry
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Knowledge base system
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Employee timesheet system
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Product cataloging
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Product service and health history warranty
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Product fault analysis / time cost
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Service activity summary
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Intelligent customer screen pop-up
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Computer Telephony Integration (CTI)
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Interactive Voice Recognition (IVR) with PABX
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Automatic Call Distribution (ACD) with PABX
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